top of page

 MOST IMPORTANT TERMS & CONDITIONS (MITC) FOR USAGE OF FINFI's SERVICES

Most Important Terms and Conditions (MITC) between the user of the Earned Wage Access (EWA) program that is run on Myfinfi World Private Limited’s platform by the employer of the user of the app & MyFinfi World Private Limited, a Company incorporated under the Companies Act, 1956 and having its registered office at C/o Mr Tushar Shridharani, 10 New Marine Lines, 417, Jolly Bhavan No. 1 Mumbai – 400020. , hereinafter called "MyFinfi World" are agreed upon and mentioned as under: 

 

  1. MyFinfi World  partners with employers to assist employers in providing employees’ earned but unpaid wages in advance of payday. This service is governed by the employment contract that exists between the user and his employer. The employment contract mandates certain obligations on the employee including but not limited to serving a notice period, returning company owned property etc at the time of voluntary resignation, termination or end of employment for any other reason. If the user/employee doesn’t fulfill the obligations of the contract including serving a notice period, returning company owned property etc and has dues over and above his earned wage on the day he stops reporting to work then the employer has the right to pursue legal recourse for the clawback of his earned wages that have been availed on our platform.

  2. While using our platform, you declare that you continue to be in employment of the employer who has extended this service to you

  3. While using our platform, you declare that you will stop using our service the moment you tender resignation from the organization or stop accruing earned wages for any other reason

  4. There is no fee or interest charged directly to the user/employee by Myfinfi World Private limited but Myfinfi World can charge fees for other services including but not limited to printing and delivery of physical cards and fees for any additional service that may be introduced from time to time

  5. MyFinfi World platform is used by employers in conjunction with the payroll systems for running an earned wage access (EWA) program. Employers may ask for additional integrations to calculate an accurate net earned wage. This is done to practically eliminate the risk that amounts paid to workers before payday exceed amounts otherwise due from the employer to the employee. Amounts paid are deducted from employees’ pay. In case of any overpayments through the platform employer will have the right to adjust it against future payments and/or F&F 

  6. MyFinfi World delivers the requested portion of the earned wage through two means: either to the employee’s salary account as per request made on the app or makes it available through a prepaid card which can be used at all card accepting merchants across India

  7. Prepaid card are c0-branded and issued by LivQuik which is licensed by the Reserve Bank of India as a Prepaid Payment Issuer. By opting for the card, you agree to the issuer's T&Cs as given here 

  8. FINFI platform comprises a backend portal provided to employers & an app where employees can track & access their earned wage. FINFI contracts with employers to provide a platform for employees to access their earned wage which is then adjusted against the month end salary. FINFI doesn't provide loans and  therefore doesn't conduct any credit checks on the employees.

  9. Employer may pass on the platform cost to the employees. Employers may also ask employees to pick costs for card printing & delivery. In such cased FINFI may use a RBI authorized PG to collect card and platform fee from the employees. All fees charged by Myfinfi world private limited are non-refundable. 

  

It is hereby agreed that for Most important terms and conditions of the usage of this service, the parties hereto shall refer to and rely upon this document. The above terms and conditions have been read by the user/employee and have been understood by the user/employee

CUSTOMER GRIEVANCE FRAMEWORK FOR QUIKWALLET

T&C

Prepaid card terms and condition issued through LivQuik

 

These PPI Wallet Terms are applicable to you as you have subscribed to the Wallet issued by LivQuik and form a binding agreement between you and us. Pursuant to the co-branding agreement between LivQuik and MyFinfi World Private Limited, LivQuik will issue co-branded Wallets which will be offered to you through our Services. If you subscribe to the Wallet issued by LivQuik, you also agree to be bound by LivQuik terms and condition specified in LivQuik website.

These Terms of Services supplements and are in addition to, and not in derogation of, the applicable Terms & Conditions of LivQuik and will continue to be governed by regulations of Reserve Bank of India (“RBI”) on Prepaid Payment Instruments (PPI).

These Terms & Conditions apply to all transactions involving QuikWallet and form the contract between the QuikWallet holder and LivQuik subject to which QuikWallet is issued by LivQuik Technology (India) Private Limited.

Once you subscribe to the PPI wallet issued by LivQuik, you also agree to be bound by LivQuik Terms & Condition and policies mentioned on LivQuik's website.

It is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates of its terms and conditions of use and policies.

 

Definitions

In this document, below given word and phrases shall have the following meanings:

“MyFinfi World” refers to MyFinfi World Private Limited , a company incorporated and having its registered office at C/o Mr Tushar Shridharani, 10 New Marine Lines, 417, Jolly Bhavan No. 1 Mumbai – 400020.

The word “LivQuik” refers to LivQuik Technology (India) Private Limited, a company incorporated under the laws of India and having its registered office at B-206, Supreme Business Park, Hiranandani Gardens, Powai, Mumbai-400076.

“LivQuik” or ”PPI Issuer” shall mean LivQuik Technology (India) Private Limited, i.e., the proprietors of QuikWallet.

 

“QuikWallet Account” means the account opened in the name of an applicant and maintained by LivQuik Technology (India) Private Limited for the purpose of usage of the account as per the Terms & Conditions contained herein.

 

“QuikWallet Account Holder/ Account Holder” means an Individual / Organization who has acquired a QuikWallet Account for purchase of goods, services and remittances.

 

“QuikWallet” means a prepaid instrument issued by LivQuik to a QuikWallet Account Holder in terms hereof. It facilitates purchase of goods & services and remittances against the value stored on such instruments.

“Enterprise” shall mean any company, partnership firm and/or sole proprietorship firm that desire to utilize the facility of QuikWallet provided by LivQuik Technology (India) Private Limited, to its employees/consultants/distributors as the case may be.

 

“Merchant” means an establishment which has an arrangement with card networks who accept and honour QuikWallet, for paying consideration for sale of goods and services by the Merchant to the QuikWallet Account Holder. 

 

“Available Amount” means in relation to the QuikWallet Account, the amount available at a given point of time for use by the QuikWallet Account Holder, being a sum of amount(s) loaded in QuikWallet as reduced by (a) the amount(s) utilized by using QuikWallet for transaction(s) and (b) fees, costs and expenses as charged by LivQuik Technology (India) Private Limited.

 

“Transaction” means an instruction or an inquiry or communication as appearing in LivQuik’s records, given or made by QuikWallet Account Holder using QuikWallet directly or indirectly to LivQuik to effect a transaction, whether via Mobile or any other device of LivQuik or of the LivQuik’s shared network.

 

“Escrow Account” For the safety of customer funds LivQuik has ensured that the same is transferred into an escrow account of a bank wherein LivQuik can operate account only for settling the funds with the merchants or remittance recipients. It ensures that funds are secure and customers can claim the same from the bank by providing appropriate proofs as deemed fit by the bank.

 

“Know Your Customer (KYC)” refers to the various norms, rules, laws and statutes issued by RBI from time to time under which LivQuik is required to procure personal identification details from You before any services can be delivered.

 

User’s relationship with LivQuik

Who issues the products: LivQuik will issue the Wallet to you (if you successfully complete the KYC process/minimum details requirement and any other requirements that we may prescribe from time to time). Remember, the Wallet is not issued by MyFinfi World. MyFinfi World provides and maintains the Platform through which you can access your Wallet Account.

Who holds your funds: MyFinfi World does not hold your funds either. LivQuik maintains the Wallets which hold your funds, and against which all payments and transfers are settled. So, funds in your Wallet are solely held by LivQuik. LivQuik debits or credits your account based on the instructions you send through the Platform.


 

Disputes 

All other transaction disputes related to network shall be governed as per network guidelines by LivQuik. LivQuik will be the sole arbitrator in these disputes between the LivQuik Account Holder and the Merchant. 

 

KYC Verification

LivQuik will issue a Wallet to you only if you comply with the KYC requirements, as per which you have to provide us with certain details about yourself. LivQuik will use the details you provide and authenticate your personal identification information for the KYC compliance under applicable law. Whether you can use all or some of the Wallet’s features depends on whether you have provided minimum details (about yourself) or if you have completed full KYC.

You authorize us, including any third-party that may be engaged by us to undertake your KYC process as may be required from time to time. You agree and acknowledge that we may use the services of a third-party to complete your KYC process. You may be required to share with us copies of your documents and any other additional information that we may require to verify your identity. The collection, verification, audit and maintenance of the correct and updated information about you is a continuous process, so we reserve the right at any time, to take steps necessary to ensure compliance with all applicable KYC requirements. If you refuse to share your information for the KYC process, we may need to deny or limit your use of the Wallet. 

 

Types of PPIs and features based on KYC

 

Small PPI

Minimum details shall necessarily include a mobile number verified with OTP and a self-declaration of name and unique identity / identification number of any ‘mandatory document’ or OVD or any such document with any name listed for this purpose in the Master Direction on KYC, as amended from time to time.

Such PPIs shall be reloadable in nature. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI.

The amount loaded in such PPIs during any month shall not exceed Rs.10,000 and the total amount loaded during the financial year shall not exceed Rs.1,20,000.

The amount outstanding at any point of time in such PPIs shall not exceed Rs.10,000.

These PPIs shall be used only for purchase of goods and services. Cash withdrawal or funds transfer from such PPIs shall not be permitted.

PPI user shall have option to close the PPI at any time. The closure proceeds can be transferred ‘back to source account’ (payment source from where the PPI was loaded). Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements as PPI holder.

 

 Full-KYC PPI

The Video-based Customer Identification Process (V-CIP) process can be used to open full-KYC PPIs as well as to convert Small PPIs into full-KYC PPIs

Such PPIs shall be reloadable in nature.

The amount outstanding shall not exceed Rs.2,00,000/- at any point of time.

The funds can be transferred ‘back to source account’ (payment source from where the PPI was loaded) or ‘own bank account of the PPI holder’ (duly verified by the PPI issuer). However, PPI issuer shall set the limits considering the risk profile of the PPI holders, other operational risks, etc.

There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit.

PPI user shall have option to close the PPI and transfer the balance as per the applicable limits of this type of PPI. For this purpose, details of pre-designated bank account or other PPIs of same issuer (or other issuer as and when permitted) to which the balance amount available in the PPI shall be transferred in the event of closure of PPI, expiry of validity period of such PPIs, etc.

Cash withdrawal shall be permitted upto a maximum limit of Rs.2,000/- per transaction within an overall monthly limit of Rs.10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.

 

Expiry of the card

Card issued under co-branding arrangement with LivQuik for this program will be valid for 3 years or valid until the expiry date printed on the card. 

Once the Card linked to wallet is expired following process shall be followed

(a) A new Card can be reissued based on customer request in lieu of expired card which can be used by card holders

(b) Card which has expired can be blocked and the remaining balance in card can be refunded back to customer 

(c) LivQuik may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI. In case the PPI holder approaches LivQuik for refund of such amount, at any time after the expiry date of PPI, then the same shall be paid to the PPI holder in a bank account.

 

Charges and Fees

Surcharges will be applicable to certain type of transactions performed by card holders associated with specific merchant categories.

Currently there is no specific fees which are applied in the card however we shall update the T & C with applicable fees as and when introduced.

 

LivQuik (Issuer) policies

As Quik Wallet PPI user issued by LivQuik it is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates on policies for Quik wallet.

Refer below links to access LivQuik policies             

Terms and Conditions - livquik (quikwallet.com)

Grievance Policy - livquik (quikwallet.com)

Privacy Policy - livquik (quikwallet.com)

https://livquik.com/faq/

bottom of page