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 Most Important Terms & Conditions (MITC) For Usage Of MYFINFI's Services

Most Important Terms and Conditions (MITC) between the user of the Earned Wage Access (EWA) program that is run on Myfinfi World Private Limited’s platform by the employer of the user of the app & MyFinfi World Private Limited, a Company incorporated under the Companies Act, 1956 and having its registered office at C/o Mr Tushar Shridharani, 10 New Marine Lines, 417, Jolly Bhavan No. 1 Mumbai – 400020. , hereinafter called "MyFinfi World" are agreed upon and mentioned as under: 

 

  1. MyFinfi World  partners with employers to assist employers in providing employees’ earned but unpaid wages in advance of payday. This service is governed by the employment contract that exists between the user and his employer. The employment contract mandates certain obligations on the employee including but not limited to serving a notice period, returning company owned property etc at the time of voluntary resignation, termination or end of employment for any other reason. If the user/employee doesn’t fulfill the obligations of the contract including serving a notice period, returning company owned property etc and has dues over and above his earned wage on the day he stops reporting to work then the employer has the right to pursue legal recourse for the clawback of his earned wages that have been availed on our platform.

  2. We also may have an arrangement with your company where employees are extended a credit line through our NFBC partner (RR Fincap). In such situations the following conditions (point 3 to point 10) will apply.       

  3. You may, after opening an Account on the Myfinfi platform, apply for Salary/Earned Amount Advance Facility by submitting your request through a redirection to our partner website or directly from within our app which shall contain the details of the proposed Salary/Earned Amount Advance Facility including but not limited to the amount, the date of repayment, mode of disbursement etc. (hereinafter referred to as the "Application Form”).

  4. As a part of the application for Salary/Earned Amount Advance Facility you shall be required to provide details and documents relating, including but not limited to, income, employment or professional status, such other information as NBFC may require in terms of the KYC Regulations applicable to it ("Preliminary Information”).

  5. You hereby also authorize the NBFC  to get your credit information report from one or more credit information companies, from time to time.

  6. You shall also be required to sign and execute the Salary/Earned Amount Advance Facility Documents, as may be required by the NBFC, from time to time.

  7. The Application Form, Preliminary Information, Salary/Earned Amount Advance Facility Documents and other reports/information shall thereafter be provided to the NBFC for the purpose of KYC and e-KYC verification and/or to such other verification by any agency such as lawyers, search clerks, accountants or valuers as may be appointed or designated by the NBFC.

  8. Pursuant thereto and subject to due diligence/approval by the NBFC, the Salary/Earned Amount Advance Facility may be extended to You subject to your agreeing to pay the Transaction Fees as provided for in the Salary/Earned Amount Advance Facility Documents.

  9. You agree and understand that the Salary/Earned Amount Advance Facility would be extended strictly in terms of the Salary/Earned Amount Facility Documents executed between You and the NBFC, along with the present Terms of Use and the Privacy Policy.

  10. You hereby also irrevocably authorize the Employer  to deduct the amount of the Salary/Earned Amount Advance Facility, interest accrued thereon as per the Salary/Earned Amount Advance Facility Documents and the Transaction Fees, whenever the same are due as per the Salary/Earned Amount Advance Facility and deposit the same in the Repayment Account as designated by the NBFC.. In case there is no such arrangement with your organization you agree to set up am e-Nach facility for a direct debit from your account.

  11. The present Terms of Use, Privacy Policy, Application Form, Salary /Earned Amount Advance Facility Documents and all other documents executed by You shall form the entire understanding for the purpose of extension of the Products and Services.

  12. While using our platform, you declare that you continue to be in employment of the employer who has extended this service to you

  13. While using our platform, you declare that you will stop using our service the moment you tender resignation from the organization or stop accruing earned wages for any other reason

  14. There is no fee or interest charged directly to the user/employee by Myfinfi World Private limited but Myfinfi World can charge fees for other services including but not limited to printing and delivery of physical cards and fees for any additional service that may be introduced from time to time

  15. MyFinfi World platform is used by employers in conjunction with the payroll systems for running an earned wage access (EWA) program. Employers may ask for additional integrations to calculate an accurate net earned wage. This is done to practically eliminate the risk that amounts paid to workers before payday exceed amounts otherwise due from the employer to the employee. Amounts paid are deducted from employees’ pay. In case of any overpayments through the platform employer will have the right to adjust it against future payments and/or F&F 

  16. MyFinfi World delivers the requested portion of the earned wage through two means: either to the employee’s salary account as per request made on the app or makes it available through a prepaid card which can be used at all card accepting merchants across India

  17. Prepaid card are c0-branded and issued by LivQuik which is licensed by the Reserve Bank of India as a Prepaid Payment Issuer. By opting for the card, you agree to the issuer's T&Cs as given here 

  18. MYFINFI platform comprises a backend portal provided to employers & an app where employees can track & access their earned wage. MYFINFI contracts with employers to provide a platform for employees to access their earned wage which is then adjusted against the month end salary. MYFINFI doesn't provide loans and  therefore doesn't conduct any credit checks on the employees.

  19. Employer may pass on the platform cost to the employees. Employers may also ask employees to pick costs for card printing & delivery. In such cased MYFINFI may use a RBI authorized PG to collect card and platform fee from the employees. All fees charged by Myfinfi world private limited are non-refundable. 

  

It is hereby agreed that for Most important terms and conditions of the usage of this service, the parties hereto shall refer to and rely upon this document. The above terms and conditions have been read by the user/employee and have been understood by the user/employee.

 

For raising any grievances reach out to Nodal Officer

Myfinfi World Private Limited

 

Nodal Grievance Officer: Aditi Barthwal

E-mail: Aditi@myfinfi.com

Contact Number: +91 9326776802

Address: B11 Rustomjee Elements New DN Nagar Mumbai

RR Fincap

Nodal Grievance Officer: Grievance Redressal Manager

E-mail: support@rrfincap.co.in

Contact Number:  +0-172-403-7935

Address: 412-422, 4th Floor, Indraprakash Building, 21 Barakhamba Road, Delhi 110005

T&C

Prepaid card terms and condition issued through LivQuik

 

These PPI Wallet Terms are applicable to you as you have subscribed to the Wallet issued by LivQuik and form a binding agreement between you and us. Pursuant to the co-branding agreement between LivQuik and MyFinfi World Private Limited, LivQuik will issue co-branded Wallets which will be offered to you through our Services. If you subscribe to the Wallet issued by LivQuik, you also agree to be bound by LivQuik terms and condition specified in LivQuik website.

These Terms of Services supplements and are in addition to, and not in derogation of, the applicable Terms & Conditions of LivQuik and will continue to be governed by regulations of Reserve Bank of India (“RBI”) on Prepaid Payment Instruments (PPI).

These Terms & Conditions apply to all transactions involving QuikWallet and form the contract between the QuikWallet holder and LivQuik subject to which QuikWallet is issued by LivQuik Technology (India) Private Limited.

Once you subscribe to the PPI wallet issued by LivQuik, you also agree to be bound by LivQuik Terms & Condition and policies mentioned on LivQuik's website.

It is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates of its terms and conditions of use and policies.

 

Definitions

In this document, below given word and phrases shall have the following meanings:

“MyFinfi World” refers to MyFinfi World Private Limited , a company incorporated and having its registered office at C/o Mr Tushar Shridharani, 10 New Marine Lines, 417, Jolly Bhavan No. 1 Mumbai – 400020.

The word “LivQuik” refers to LivQuik Technology (India) Private Limited, a company incorporated under the laws of India and having its registered office at B-206, Supreme Business Park, Hiranandani Gardens, Powai, Mumbai-400076.

“LivQuik” or ”PPI Issuer” shall mean LivQuik Technology (India) Private Limited, i.e., the proprietors of QuikWallet.

 

“QuikWallet Account” means the account opened in the name of an applicant and maintained by LivQuik Technology (India) Private Limited for the purpose of usage of the account as per the Terms & Conditions contained herein.

 

“QuikWallet Account Holder/ Account Holder” means an Individual / Organization who has acquired a QuikWallet Account for purchase of goods, services and remittances.

 

“QuikWallet” means a prepaid instrument issued by LivQuik to a QuikWallet Account Holder in terms hereof. It facilitates purchase of goods & services and remittances against the value stored on such instruments.

“Enterprise” shall mean any company, partnership firm and/or sole proprietorship firm that desire to utilize the facility of QuikWallet provided by LivQuik Technology (India) Private Limited, to its employees/consultants/distributors as the case may be.

 

“Merchant” means an establishment which has an arrangement with card networks who accept and honour QuikWallet, for paying consideration for sale of goods and services by the Merchant to the QuikWallet Account Holder. 

 

“Available Amount” means in relation to the QuikWallet Account, the amount available at a given point of time for use by the QuikWallet Account Holder, being a sum of amount(s) loaded in QuikWallet as reduced by (a) the amount(s) utilized by using QuikWallet for transaction(s) and (b) fees, costs and expenses as charged by LivQuik Technology (India) Private Limited.

 

“Transaction” means an instruction or an inquiry or communication as appearing in LivQuik’s records, given or made by QuikWallet Account Holder using QuikWallet directly or indirectly to LivQuik to effect a transaction, whether via Mobile or any other device of LivQuik or of the LivQuik’s shared network.

 

“Escrow Account” For the safety of customer funds LivQuik has ensured that the same is transferred into an escrow account of a bank wherein LivQuik can operate account only for settling the funds with the merchants or remittance recipients. It ensures that funds are secure and customers can claim the same from the bank by providing appropriate proofs as deemed fit by the bank.

 

“Know Your Customer (KYC)” refers to the various norms, rules, laws and statutes issued by RBI from time to time under which LivQuik is required to procure personal identification details from You before any services can be delivered.

 

User’s relationship with LivQuik

Who issues the products: LivQuik will issue the Wallet to you (if you successfully complete the KYC process/minimum details requirement and any other requirements that we may prescribe from time to time). Remember, the Wallet is not issued by MyFinfi World. MyFinfi World provides and maintains the Platform through which you can access your Wallet Account.

Who holds your funds: MyFinfi World does not hold your funds either. LivQuik maintains the Wallets which hold your funds, and against which all payments and transfers are settled. So, funds in your Wallet are solely held by LivQuik. LivQuik debits or credits your account based on the instructions you send through the Platform.


 

Disputes 

All other transaction disputes related to network shall be governed as per network guidelines by LivQuik. LivQuik will be the sole arbitrator in these disputes between the LivQuik Account Holder and the Merchant. 

 

KYC Verification

LivQuik will issue a Wallet to you only if you comply with the KYC requirements, as per which you have to provide us with certain details about yourself. LivQuik will use the details you provide and authenticate your personal identification information for the KYC compliance under applicable law. Whether you can use all or some of the Wallet’s features depends on whether you have provided minimum details (about yourself) or if you have completed full KYC.

You authorize us, including any third-party that may be engaged by us to undertake your KYC process as may be required from time to time. You agree and acknowledge that we may use the services of a third-party to complete your KYC process. You may be required to share with us copies of your documents and any other additional information that we may require to verify your identity. The collection, verification, audit and maintenance of the correct and updated information about you is a continuous process, so we reserve the right at any time, to take steps necessary to ensure compliance with all applicable KYC requirements. If you refuse to share your information for the KYC process, we may need to deny or limit your use of the Wallet. 

 

Types of PPIs and features based on KYC

 

Small PPI

Minimum details shall necessarily include a mobile number verified with OTP and a self-declaration of name and unique identity / identification number of any ‘mandatory document’ or OVD or any such document with any name listed for this purpose in the Master Direction on KYC, as amended from time to time.

Such PPIs shall be reloadable in nature. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI.

The amount loaded in such PPIs during any month shall not exceed Rs.10,000 and the total amount loaded during the financial year shall not exceed Rs.1,20,000.

The amount outstanding at any point of time in such PPIs shall not exceed Rs.10,000.

These PPIs shall be used only for purchase of goods and services. Cash withdrawal or funds transfer from such PPIs shall not be permitted.

PPI user shall have option to close the PPI at any time. The closure proceeds can be transferred ‘back to source account’ (payment source from where the PPI was loaded). Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements as PPI holder.

 

 Full-KYC PPI

The Video-based Customer Identification Process (V-CIP) process can be used to open full-KYC PPIs as well as to convert Small PPIs into full-KYC PPIs

Such PPIs shall be reloadable in nature.

The amount outstanding shall not exceed Rs.2,00,000/- at any point of time.

The funds can be transferred ‘back to source account’ (payment source from where the PPI was loaded) or ‘own bank account of the PPI holder’ (duly verified by the PPI issuer). However, PPI issuer shall set the limits considering the risk profile of the PPI holders, other operational risks, etc.

There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit.

PPI user shall have option to close the PPI and transfer the balance as per the applicable limits of this type of PPI. For this purpose, details of pre-designated bank account or other PPIs of same issuer (or other issuer as and when permitted) to which the balance amount available in the PPI shall be transferred in the event of closure of PPI, expiry of validity period of such PPIs, etc.

Cash withdrawal shall be permitted upto a maximum limit of Rs.2,000/- per transaction within an overall monthly limit of Rs.10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.

 

Expiry of the card

Card issued under co-branding arrangement with LivQuik for this program will be valid for 3 years or valid until the expiry date printed on the card. 

Once the Card linked to wallet is expired following process shall be followed

(a) A new Card can be reissued based on customer request in lieu of expired card which can be used by card holders

(b) Card which has expired can be blocked and the remaining balance in card can be refunded back to customer 

(c) LivQuik may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI. In case the PPI holder approaches LivQuik for refund of such amount, at any time after the expiry date of PPI, then the same shall be paid to the PPI holder in a bank account.

 

Charges and Fees

Surcharges will be applicable to certain type of transactions performed by card holders associated with specific merchant categories.

Currently there is no specific fees which are applied in the card however we shall update the T & C with applicable fees as and when introduced.

 

LivQuik (Issuer) policies

As Quik Wallet PPI user issued by LivQuik it is your responsibility to visit LivQuik's Website on a regular basis to obtain the latest updates on policies for Quik wallet.

Refer below links to access LivQuik policies             

Terms and Conditions - livquik (quikwallet.com)

Grievance Policy - livquik (quikwallet.com)

Privacy Policy - livquik (quikwallet.com)

https://livquik.com/faq/

GIFT CARDS

 

These terms and conditions apply to brand Gift Cards (Gift Cards) issued by Pine Labs Private Limited (Pine Labs) under the brand name of Qwikcilver and distributed by Myfinfi World Private Limited. Pine Labs is a private limited company organized under the laws of India, and is the issuer of the Gift Cards. You may purchase Gift Cards through Myfinfi World’s PWA mobile application

 

By purchasing or using a Gift Card, you are agreeing to and accept these terms and conditions.Redemption: Gift Cards may only be redeemed toward the purchase of eligible products on websites and/or mobile applications that are enabled to accept the Gift Cards. Purchases are deducted from the redeemer's Gift Card balance.

 

Any unused Gift Card balance will remain associated with the redeemers balance account and applied to purchases, in order of earliest expiration date. If a purchase exceeds the redeemers Gift Card balance, the remaining amount must be paid by credit card, net banking or debit card. No fees or charges apply to Gift Cards.

 

Pine Labs may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase or use.

 

1. Limitations: Gift Cards, including any unused Gift Card balances, may have an expiry date from the date of issuance. You may request for revalidation of any expired Gift Cards. Upon receipt of such request, the Gift Card may be revalidated after due verification and subject to applicable terms and conditions. Gift Cards may only be purchased in denominations that will be set by Pine Labs. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, the amount in your Gift Cards will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Gift Card balances may not be transferred to another users account. No interest will be payable by Pine Labs or Myfinfi World on any Gift Card or Gift Card balance.

 

2. Fraud: Myfinfi World is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

 

3. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You, Pine Labs and Myfinfi World each agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Pine Labs and respective brands for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.

 

4. Limitation of Liability: NEITHER PINE LABS NOR co-brand partner MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

5. Password Security: You shall, at all times, keep the passwords that are generated by you strictly confidential and not reveal the same to any person or entity.

 

6. General Terms:  Pine Labs reserves the right to change these Gift Card terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.

 

7. Contact Information: 9326776802

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