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Digital tools designed for frontline employees

The use of digital tools specifically tailored to frontline employees is shown to have a transformative impact on the workplace. These tools enhance shift schedule management, task completion efficiency, communication, and training for hourly workers, ultimately leading to improved retention, increased happiness, operational efficiency, and revenue growth.

Open-shift management platforms, for example, offer workers more control over their schedules and greater flexibility by enabling shift swaps and additional hours pick-up. Task management tools ensure that employees have the information they need, reducing energy, labor, and resource usage.

Two-way digital communication tools facilitate seamless communication across all levels of an organization, bridging the gap between leaders and frontline workers. Such tools not only convey consistent messages in multiple languages but also provide employees with a platform to voice their concerns and ideas directly to executives, making them feel valued, heard, and supported.

Moreover, technology that supports training, upskilling, and career development can enhance job satisfaction and retention, especially in light of the fact that over 70% of frontline employees seek career advancement opportunities within their current or other companies.

However, despite the evident benefits of frontline technologies, many decision-makers face challenges in prioritizing digital investments. A study revealed that 80% of executives want to leverage technology for frontline employees, but they often struggle to allocate resources to these initiatives. Concerningly, approximately 71% of respondents expressed worry that their organizations invest more in process and efficiency technologies than in solutions empowering frontline workers.

The research also found that companies with mature digital frontline practices in scheduling, task management, communication, and training reported double-digit revenue growth, underscoring the significant positive impact of such technologies. Frontline turnover is costly, and businesses are seeking ways to improve engagement and retention while simultaneously enhancing efficiency. Forward-thinking companies recognize the value of investing in both employee experience and operational success, ultimately leading to greater productivity, engagement, and revenue.

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